Legal
Terms & Conditions
1. Who you are contracting with
These terms apply to every quotation, booking and delivery made through Same Day Courier Derby (“we”, “us”). By confirming a booking you accept them.
2. Quotations
A quotation is based on the collection and delivery postcodes, the item description, size and weight you give us, and the collection urgency. Quotes are valid for the working day on which they are issued unless we state otherwise. If the actual consignment differs materially from what was described (for example a pallet instead of a parcel, or extra items), the price may be revised before or at collection.
3. Booking confirmation
A booking exists only once we have accepted it by phone or email. Sending the quote form asks for a price; it does not book a vehicle. Collection windows agreed at confirmation are estimates and depend on traffic, weather and where drivers are at the time.
4. Payment
New customers pay for the job before or at collection by card or bank transfer. Business customers with an agreed account are invoiced, with payment due within the period stated on the invoice. We may charge interest and recovery costs on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Collections
The consignment must be ready, properly packaged and available at the agreed collection address and time, with someone there to hand it over. Please describe the goods accurately and tell us about any access restrictions in advance.
6. Waiting time and failed collections
A reasonable waiting-time allowance, stated on your quote, applies at collection and at delivery. Waiting beyond this is charged at the rate stated on the quote. If the goods are not available at collection, a failed-collection charge may apply.
7. Cancellations
Cancellations before a driver has been dispatched are free of charge. Once a driver is en route, a cancellation charge covering the distance already travelled may apply.
8. Prohibited and restricted items
We do not carry: hazardous or dangerous goods as defined by ADR; live animals; cash, bullion or negotiable instruments; firearms or ammunition; illegal items. Items requiring a specialist licence or temperature control are accepted only by prior written agreement.
9. Packaging
You are responsible for packaging the consignment so that it withstands normal handling and transit. We may decline to collect goods that are inadequately packaged, and we are not liable for damage caused by inadequate packaging.
10. Delays
We will use reasonable endeavours to deliver within the estimated time, but times are not guaranteed. We are not liable for delay caused by traffic, weather, road closures, breakdown, incorrect address information or events outside our reasonable control.
11. Liability
Our liability for loss of or damage to goods is limited to the amount stated on your quote or booking confirmation, unless a higher value has been declared and accepted in writing before collection. We are not liable for indirect or consequential loss, including loss of profit, business or contracts. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be excluded.
12. Insurance
Goods-in-transit insurance details, including the level of cover that applies to your consignment, are available on request before booking.
13. Proof of delivery
On delivery the driver records the name of the person receiving the goods, a signature where possible, and the time. This record is our proof of delivery and is available to you on request.
14. Failed deliveries
If delivery cannot be completed because nobody is available, the address is incorrect or access is refused, we will contact you for instructions. Re-delivery or return to the collection address is chargeable; we will confirm the amount before proceeding.
15. Claims
Any claim for loss or damage must be notified to us in writing within 7 days of delivery (or of the expected delivery date in the case of loss), with supporting evidence.
16. General
These terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction. If any clause is found unenforceable, the rest continue to apply. We may update these terms; the version in force is the one published on this page at the time of booking.
Contact
Same Day Courier Derby · contact@samedaycourierderby.co.uk · 07503 260536