Legal
Privacy Policy
Who operates this website
This website, samedaycourierderby.co.uk, is operated by Same Day Courier Derby, which is the data controller for the personal information described below.
Contact for privacy matters: contact@samedaycourierderby.co.uk or 07503 260536.
Information we collect
Requesting a quote, phoning or emailing us means giving us some information about you and the journey. We hold it so that we can price the job and carry it out. It may include:
- your name
- your email address
- your telephone number
- collection and delivery postcodes and, later, full addresses
- details about the item being sent (type, weight, dimensions)
- any additional information you type into the form, which may include names and contact details of people at the collection or delivery address
Our web server also records technical information for security and error handling, such as your IP address (which we store only in hashed form for spam and rate limiting), the time of the request and the browser type. Standard hosting logs may be retained by our hosting provider.
Why we process this information
- to reply to your quote request and provide a price and collection time
- to arrange, carry out and confirm a courier booking, including passing collection and delivery details to the driver
- to invoice for the work and keep the accounting records the law requires
- to protect the website and form against spam, abuse and misuse
- to deal with any query, complaint or claim about a delivery
Legal basis
We rely on the following lawful bases under UK GDPR:
- Contract – processing needed to prepare a quote you have asked for and to perform a booking.
- Legitimate interests – running and securing the website, responding to enquiries and keeping business records, where this does not override your rights.
- Legal obligation – retaining invoicing and accounting records.
We do not use your details for marketing unless you have separately asked us to.
How long we keep it
Quote enquiries that do not become bookings are kept for up to 12 months and then deleted. Booking, delivery and invoicing records are kept for six years to meet accounting and legal requirements and to respond to any claim. Spam-protection data (hashed IP addresses) is deleted automatically within a few hours.
Who we share it with
- our email delivery and web hosting providers, who process the data on our behalf under contract
- the driver or subcontracted courier carrying out your booking, who receives only the details needed for collection and delivery
- our accountants or accounting software provider, for invoicing
- authorities, insurers or legal advisers where we are required to or where necessary to deal with a claim
We do not sell your personal information.
Your rights
You have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, to restrict or object to its processing, and to data portability where it applies. To exercise any of these rights, email contact@samedaycourierderby.co.uk. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
The only cookie this site sets is a strictly necessary session cookie that protects the quote form from forged submissions and carries error messages back to the form. It holds no personal data and disappears when the browser closes. See the Cookie Policy.
Security
Everything is served over HTTPS. Quote submissions are validated on the server, rate-limited and screened for automated abuse before an email is generated. Email is never perfectly secure, so please do not send us card details or other sensitive information by email.
Changes to this policy
We may update this policy when our processing or the law changes. The date at the top shows the current version.
Contact
Same Day Courier Derby
contact@samedaycourierderby.co.uk
07503 260536